Shipping Policy
Free shipping for all order above €45,00.
Free shipping is only applied for shipments within Europe.
Free shipping offer does not apply for orders containing bulk products or oversized/heavy items.
Free Shipping does not apply when alternate methods are selected.
Our small items will be shipped via DHL, DPD or UPS. It usually takes 3 to 5 days, depending to the destination and conditions.
Our bigger items we ship via DHL, DPD, UPS or Fedex. Delivery times range from 2 to 7 days, depending upon the distance to the destination and conditions.
We reserve the right to select the free shippping method according to best rates offered by the carriers.
All shipping carriers are naturally experiecing delays. If your order does not show tracking status, please contact the carrier directly.
European Orders
Shipping Policies
Provets-nutrition shipping cutoff time is 1pm EST, while we try to ship every order the same day, it may take 24-48 hours to complete fulfillment of your order, not including weekends or holidays. After the fulfillment time is when the shipping time is started. Orders placed with overnight shipping adhere to this cutoff rule, and will not be delivered on weekends. If you need Saturday delivery, please contact us at: info@provets-nutrition.com
EX: A package ordered on Friday- Sunday at 1:00pm EST or later, will not be fulfilled until Monday or Tuesday of the following week.
Provets-nutrition is not responsible for orders that are not received due to being absent during your scheduled delivery time. Once your order is shipped, you will receive an email with your tracking information. Please use this information to keep track of your package and schedule any necessary shipping arrangements with the shipper. If you do not receive shipping information within 48 hours, please contact us at info@provets-nutrition.com
Provets-nutrition is not responsible for refunding the shipping charges once an order has been shipped. If an order is canceled after it has already been shipped or marked as shipped by the delivery service, shipping will not be refunded or included in the total amount refunded.